NRCC Member in Spotlight - FSP Global

Mon | 05.03.2018

Other

1. Dear Simina, please introduce yourself shortly to our members.

I was born in Cluj-Napoca 39 years ago. I’ve always been in love with literature, but at the same time I love numbers, mathematics, economy. After having completed my studies at the University, I moved abroad and I began my professional career in an international business environment, acquiring knowledges and skills at a high level in the following fields: administration, communication, marketing and sales, business management.

At the beginning of 2009, I was hired by FSP Global as Founding Operations Manager.
By assuring a steady growth of the company, I soon assumed the role of General Manager and later the role of CEO of the Group, while in 2016 I was co-opted as a shareholder. I am also vice-president of the NGO “Eastern Sun”, operating in favour of disadvantaged people. Moreover, I am an active Member of Lions Club Transylvania from Cluj-Napoca.

My work is my passion, but also the opera, books and reading. I’m a very active person and for this I love cycling, fitness and travel.  

2. Nowadays in Romania, more and more women control businesses, having a big say in their areas of expertise. Is it hard, maybe different that 5 years ago?

According to Eurostat 2017, the management positions in companies with more than 10 employees in the European Union (EU) are hold 35% are by woman, 65% by men. 
Nearly the half of all workforce in the EU are women however they continue to be underrepresented in management. However the gap is going to be lower since the number of female managers grows as the society develop. 

The largest share of women in managerial positions is in Latvia, where women are a majority (53%). It is followed by Bulgaria and Poland (both 44%), Ireland (43%), Estonia (42%), Lithuania, Hungary and Romania (all 41%),  France and Sweden (both 40%). At the opposite  women account for less than a quarter of managers in Germany, Italy and Cyprus (all 22%), Belgium and Austria (both 23%) as well as Luxembourg (24%). At EU level, about a third (35%) of managers are women. The situation in Romania is improving very fast both in the share of management positions hold and also the gender pay gap is lower than many other countries. Looking at the facts it’s easier to be in a management position in Romania, for a determined woman. However, there is a significant room for improvement and it will happen.

3. According to a 2017 study, Romania was ranked the most attractive outsourcing market in CEE, after Poland. How do you appreciate the sector’s development in the past years?

There is no doubt on the fact that the ITO, BPO and the Shared Service Centres as well as the Global Business Services had a big success in the last years in Romania and CEE, attracting capital and foreign direct investment. The highly educated and tech-oriented workforce, competitive labour costs and strategic location made the difference as attractive alternative to other traditional areas in the global sourcing business.

However, there are some threats to be faced: the lack of workforce, the reduced flexibility in the use of the workforce (mainly for part time workers), the unstable general scenario. 

4. Talking now about the future - new technologies emerging is one of the major 2018 trends for the BPO industry at global level. How is FSP approaching this phenomenon?

We have been always innovators and we continue to invest in technology. For instance, while Cloud Computing is still new for many companies, we based all our architecture on Cloud Computing since the first day of FSP Global. We already offer to our clients not only the traditional BPO portfolio of services, but also many innovative services. In addition, we are going to announce in 2018 a new Business Division focused on all the emerging technologies in BPO including the ones that others can see as a threat, while we see as opportunities.

5. Was 2017 a good one for FSP and what are your plans for 2018?

What separates us from the competition is our client dedication. We go to great heights to make sure that the client is always satisfied. In 2017 we invested in the company organization and improved the efficiency, so furtherly increasing the profitability. We increased our activity in the local market becoming more and more visible also supporting major business events. In 2018 ,FSP Global will grow in revenue and profit due to the acquisition of new customers, as well as increasing the business with our existing clients. We plan to invest in new production centers both in Romania and abroad.

6. You are running for a position in the 2018 NRCC Board. What are your plans and expectations for your mandate as a Board member?

Cluj-Napoca is the second most important city in Romania after Bucharest. As a future Board member of NRCC, I intend to reinforce the presence of NRCC in Cluj-Napoca with my personal effort and expertise, using all the influence of FSP Global, a company with high reputation and important contacts in the territory, in order to increase the number of members and support the business relations in the market.

7. In the end, please a thought for the NRCC members.

The year 2018 is a very important year for all of us. There are threats to face and opportunities to take: I will work hard with all the Board to fight against the threats, with all means and to take the challenges and all the opportunities to develop the opportunities for our business community.  Let’s work together for our continuous success!

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